4 Core Values that Guide How We Support Decorators
Imagine this: It’s midweek. A client calls with a last-minute order: 50 uniform custom polos, needed by Friday. You place the order with your usual blank supplier. The price is right, the minimums are low... but then you notice: three days before the order even ships.
If you’ve been there, you know how quickly calm turns to chaos.
With over 30 years of manufacturing experience in our factory in Vietnam, we’ve learned a simple truth: the product or price isn’t the only thing that matters; it’s how the whole process works for you.
That’s why four values shape everything we do and every piece we make, whether it’s our classic tees, polos, cozy crewnecks, or pigment-dyed quarterzips.
1. Purpose
We know the decorating world rarely fits into neat timelines. Clients change their minds. Deadlines move. And sometimes, you need answers late at night. We don’t promise perfection, but we do promise to show up when it counts. Our products and services are built on quality and consistency, backed by three decades of hands-on experience, so you can trust what you get, even under pressure.
2. Flexibility
Holding inventory can feel like a gamble, especially when styles or colours might not move as planned. We offer the option to reserve local standard stock without upfront payment, letting you pay only when you use it. And if some blanks don’t sell? You can return them at year-end for credit. Whether it’s a staple polo or a new shade of crewneck, this flexibility helps you keep control, not risk.
3. Transparency
Unclear timelines or hidden costs only add stress when you’re already juggling a lot. We share all the details upfront, from fabric weights to delivery windows, so you can plan with confidence and keep your clients informed.
“I know how overwhelming last-minute changes and unclear information can be. We commit to honest, clear communication because your time and trust matter.”
— Mike Ho, Co-founder
4. Partnership
We don’t just provide blanks, we offer decades of manufacturing knowledge from our Vietnam factory to help when challenges arise. Whether it’s troubleshooting a tricky print or scaling your best design, we’re here to share what we’ve learned. When you grow, that’s a win for all of us.
In short
There’s no magic fix, just a commitment to being dependable, straightforward, and supportive. We hope that comes through in every product we make.
If this approach sounds like it could help you work with fewer surprises and more confidence, we’d love to start a conversation.
Discover our process here.