Polonè Loyalty & Referral Program
Terms & Conditions
Last updated: 21 June 2025
1. Definitions
- Polonè Points – The digital reward currency issued by Polonè Supply.
- Member / You – A customer who has created and signed in to a Polonè account.
- Referral – A purchase made by a new customer who used a valid referral link or code supplied by an existing Member (the “Referrer”).
2. General Rules
- Participation in either program constitutes acceptance of these Terms & Conditions.
- Polonè Supply reserves the right to amend or terminate the programs at any time with reasonable notice (via website or email).
- Points and vouchers have no cash value, are non-transferable and may not be exchanged for money.
- All decisions by Polonè Supply regarding point allocation, voucher issuance, or referral validity are final.
3. Loyalty Program
3.1 Earning Points
- Points are awarded automatically on eligible merchandise purchases when you are signed in to your Polonè account at checkout.
- Taxes, shipping fees, gift-card purchases and returns are excluded from point calculations.
3.2 Redeeming Points
- Points may be redeemed for a single-use discount voucher during checkout.
- The voucher value and minimum spend (if any) are displayed in your account dashboard.
- Each voucher is tailored to the individual Member and cannot be shared or combined with another Member’s voucher.
3.3 Expiry & Forfeiture
- Unused Points expire 12 months after the date they are earned.
- If your account is inactive for 18 consecutive months, all accrued Points will automatically expire.
4. Referral Program
4.1 How It Works
- Share your unique referral link or code with friends who have never purchased from Polonè Supply.
- The referred friend must click the link, create a new Polonè account, and then place their first order using that same browsing session.
- A referral is deemed successful once the friend’s first order is fulfilled
4.2 Rewards
- When a referral is successful, both the Referrer and the Referred Friend receive Polonè Points in the amounts shown on the referral page at that time.
- Points are credited within 48 hours of order fulfilment and follow the same redemption and expiry rules as Loyalty Points (Section 3).
4.3 Limitations & Abuse
- Self-referrals or duplicate accounts are not permitted.
- Referral links/codes may be shared publicly, but Polonè reserves the right to void rewards if we detect spam, paid advertising, or other manipulative tactics.
- In cases of suspected fraud, Polonè may suspend accounts and withhold Points pending investigation.
5. Account Security
- You are responsible for maintaining the confidentiality of your account credentials. Polonè is not liable for Points or vouchers lost due to unauthorised account access.
6. Liability & Governing Law
- Polonè Supply is not liable for any loss or tax liability arising from participation in the programs.
- These Terms are governed by the laws of Victoria, Australia.
7. Questions?
Email us at info@polonesupply.com or call 0422 979 999 and our team will be happy to help.