Polonè Loyalty & Referral Program

Polonè Loyalty & Referral Program

Terms & Conditions
Last updated: 21 June 2025


1. Definitions

  • Polonè Points – The digital reward currency issued by Polonè Supply.
  • Member / You – A customer who has created and signed in to a Polonè account.
  • Referral – A purchase made by a new customer who used a valid referral link or code supplied by an existing Member (the “Referrer”).

2. General Rules

  • Participation in either program constitutes acceptance of these Terms & Conditions.
  • Polonè Supply reserves the right to amend or terminate the programs at any time with reasonable notice (via website or email).
  • Points and vouchers have no cash value, are non-transferable and may not be exchanged for money.
  • All decisions by Polonè Supply regarding point allocation, voucher issuance, or referral validity are final.

3. Loyalty Program

3.1 Earning Points

  • Points are awarded automatically on eligible merchandise purchases when you are signed in to your Polonè account at checkout.
  • Taxes, shipping fees, gift-card purchases and returns are excluded from point calculations.

3.2 Redeeming Points

  • Points may be redeemed for a single-use discount voucher during checkout.
  • The voucher value and minimum spend (if any) are displayed in your account dashboard.
  • Each voucher is tailored to the individual Member and cannot be shared or combined with another Member’s voucher.

3.3 Expiry & Forfeiture

  • Unused Points expire 12 months after the date they are earned.
  • If your account is inactive for 18 consecutive months, all accrued Points will automatically expire.

4. Referral Program

4.1 How It Works

  • Share your unique referral link or code with friends who have never purchased from Polonè Supply.
  • The referred friend must click the link, create a new Polonè account, and then place their first order using that same browsing session.
  • A referral is deemed successful once the friend’s first order is fulfilled 

4.2 Rewards

  • When a referral is successful, both the Referrer and the Referred Friend receive Polonè Points in the amounts shown on the referral page at that time.
  • Points are credited within 48 hours of order fulfilment and follow the same redemption and expiry rules as Loyalty Points (Section 3).

4.3 Limitations & Abuse

  • Self-referrals or duplicate accounts are not permitted.
  • Referral links/codes may be shared publicly, but Polonè reserves the right to void rewards if we detect spam, paid advertising, or other manipulative tactics.
  • In cases of suspected fraud, Polonè may suspend accounts and withhold Points pending investigation.

5. Account Security

  • You are responsible for maintaining the confidentiality of your account credentials. Polonè is not liable for Points or vouchers lost due to unauthorised account access.

6. Liability & Governing Law

  • Polonè Supply is not liable for any loss or tax liability arising from participation in the programs.
  • These Terms are governed by the laws of Victoria, Australia.

7. Questions?

Email us at info@polonesupply.com or call 0422 979 999 and our team will be happy to help.