Term & Privacy Policy

Return Notification

If you wish to return an item, you must contact us within 14 business days from the date of receiving your goods. After this period, any discrepancies from the product specifications or descriptions will be considered accepted.

Return Authorisation

All returns must be approved by our customer service team. Please contact us at polonesupply@gmail.com.
If approved, we will send you a Return Authorisation Form, which must be included in the returned package.

Return Conditions

• Items must be in their original condition and packaging.
• Products should be unworn, undamaged, and in resalable condition. If items are returned in a different condition, they will be sent back at your expense.
• Return items must be received by us within 7 days after receiving Return Authorisation. If returned after this period, the items will be sent back at your cost.

Return Processing

Once we receive your return, processing can take up to 28 days, excluding shipping costs.

Refunds & Fees

• Original shipping fees will not be refunded.
• Customers are responsible for paying for the return shipping.
• Refunds will be provided in the form of a gift card for use on future purchases.

Exchanges

For a quicker exchange, we suggest placing a new order.

Faulty or Incorrect Items

You must inform us of any faulty or incorrect items within 7 business days of receiving your order.
Please provide a photo showing the issue or details of the incorrect item.

A product will not be considered faulty if it shows signs of normal wear and tear, misuse, failure to follow care instructions, or lack of proper care.